فارسی
After Sales Service
One of the many competitive edges of Pars Tech Gene (PTG) is its after-sales service. This is due to the fact that in many cases, laboratories do not receive any services after buying a product and if they need help or encounter a problem, no one will be available to offer them assistance.
PTG, with the aim of optimizing its customer experience, has put a significant emphasis on after-sales service and its experienced technical staff provides such services completely free of charge.
Set Up and Training
For each product sold, in particular kits and reagents, the company has offered training programs for customers across the country by our experienced technical staff. As a result, the laboratory personnel may benefit from the presence of the company’s experienced technical staff and where necessary receive training in order to achieve the optimal results and experience from their purchases. Our experienced technical staff will theoretically and practically teach the principles and methods of using the products, testing and interpreting the results to the supervisor of the laboratory, and their selected personnel will perform the tests under their supervision.
Customer Support
The scope of services of PTG does not end with training and setup. After training and setup, if for any reason, a problem arises in the process of conducting the test or analysis and interpretation of the results is not possible, our experienced technical staff has the ability to deal with requests over the phone or even in person if necessary and provide the necessary guidance to solve problems and obtain acceptable results.
Providing files and Manuals
Another service PTG provides to its customers is providing various manuals and guidelines. Laboratories can access SOPs (Standard Operating Procedures) in various stages of the process. Even in certain cases, the requested SOPs will be prepared for our customers in order to execute the process in a correct and standard manner.
Workshops
PTG periodically hosts various workshops on current trends and topics with the aim of keeping the industry up to date and improving the scientific level. By participating in these workshops, the industry can increase its level of scientific and practical knowledge and be informed and up-to-date with the changes in its industry as the world progresses. They can also raise their issues, and problems and share their experiences so that by sharing them, other colleagues in their industry can also take advantage of their experiences and utilize them in their processes.
